KORG SV2 out of tune

[delaware dave]

send the SV back and buy another make.

THIS!!!!! If there is no support during the warranty period then send the keyboard back and get a non-Korg keyboard. I purchased my Kurzweil back in 2011 and Jean (technical) from Kurzweil will usually respond within 24 hours with questions to this day. World class support......

 

[Biggles]

THIS!!!!! If there is no support during the warranty period then send the keyboard back and get a non-Korg keyboard. I purchased my Kurzweil back in 2011 and Jean (technical) from Kurzweil will usually respond within 24 hours with questions to this day. World class support......

The sad thing Dave is that the customer support varies considerably.

I have repeatedly seen Korg USA being abysmal with no support at all.

Yet here in the UK I have had top class support and Saulo of Korg Italy has been great.

Yet others in the EU have also received none or poor service from Korg.

What is the answer?

Buy from a local dealer who knows the product if at all possible, there is one near me who offers lifetime support and help foc on all keyboards bought from them.

In the case of this SV the Op should still test out the keyboard with a tuner app to determine the extent of the problem.

 

[scottmurray]

Interesting. *Intervals* sounding odd could actually be a result of the *absence* of stretch tuning.

DING DING DING!
i went back to tuning curves in the editing software and tries again. this time around when i took off the stretch tuning and changes it to equal temperament it fixed the intonation issues

 

[scottmurray]

THIS!!!!! If there is no support during the warranty period then send the keyboard back and get a non-Korg keyboard. I purchased my Kurzweil back in 2011 and Jean (technical) from Kurzweil will usually respond within 24 hours with questions to this day. World class support......

thank you for your help. fortunately a tuning curve adjustment fixed it.

 

[Biggles]

Glad you are sorted.

Just goes to show if all else fails RTFM as the saying goes, which is precisely what I did to offer the suggestion in the first place.

 

[David Griffiths]

hi everyone i am brand new here and am praying someone can help me. Does anyone here have the KORG SV2, and if so does it have intonation issues predominantly in the lower half of the board? I just replaced one from a month ago and the piano patches on both are OUT OF TUNE ?!?
thank you!
scott

Tuning can be adjusted in the SV2 Editor which needs to be downloaded to your laptop.

 

[happyrat1]

The solution was explained 5 pages back. Was there any need to reactivate this 4 year old thread?