I’ve written to their support team, usually one of them replies within a few days. During times of a global pandemic I tend to cut others a little slack, everybody is struggling to survive. Hopefully we will have answers to our concerns as soon as possible.
Medeli "support" - more like non-support...
- Thread starter polo
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Let me know if they reply.
They refuse to reply and ignore my e-mails when asking about warranty.
happyrat1
Destroyer of Eardrums!!!
I put a lot more faith in what the head office says than what some sleazy sales rep says trying to close the deal. 
Gary
Gary
I hope that wasn’t serious ( hard to tell these days!). The rep was in their support group not the pop.I put a lot more faith in what the head office says than what some sleazy sales rep says trying to close the deal.
Gary
happyrat1
Destroyer of Eardrums!!!
Look. It ships without a printed warranty in the box.
If that's not a red flag to you then I have no idea what is.
If it ain't in writing no court in the land will decide in your favor.
It doesn't matter what some blowhard tells you "off the cuff."
Gary
If that's not a red flag to you then I have no idea what is.
If it ain't in writing no court in the land will decide in your favor.
It doesn't matter what some blowhard tells you "off the cuff."
Gary
Insulting people make you feel empowered? I have nothing to gain by arguing with you and won’t.Look. It ships without a printed warranty in the box.
If that's not a red flag to you then I have no idea what is.
If it ain't in writing no court in the land will decide in your favor.
It doesn't matter what some blowhard tells you "off the cuff."
Gary
I wrote to them today and today they answered. In the United States Sam Ash does the warranty work but they don’t appear to be satisfied with them so they’re looking for another distributor. Warranty? Where do we find out what that warranty means? This is what I replied to the support person. Fast reply but not the depth of information I think some of us on here are looking for.
Interesting... since Sam Ash only carries Medeli's cheaper stuff... and doesn't even (and hasn't to my knowledge) carry the AKX10... or anything of theirs higher priced.
But yes, no mention of the actual warranty...
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I can only report what they said.
I fail to see an insult by Gary.
Just great advice.
In any case, why are you so hell bent on buying an AKX10?
All the signs look to be pointing towards it being a gamble.
Well, he already has it...
And, I can't speak for Murrell...
But if I had to do it over again, I would not buy it.
I would spend the extra money and get the Yamaha PSR-SX700.
The only saving "grace" is that I got it for 15% off - so it was $595.
And the fact that Timur is making an AKX10 Pack.
So, because I already have it - I'll keep it.
happyrat1
Destroyer of Eardrums!!!
Regardless of the juvenile exchange we all just witnessed, I concur that if you are still shopping there are caveats to avoid, BUT,,, Polo if you have it now, make the best of it for the time being, and use it to its fullest potential. In a few years, when you outgrow it, you may even resell it for vintage money.
What's the build quality like?
I ask because...
I happen to own an ASM Hydrasynth which is a subsidiary of Medeli, but distinct nonetheless, and the Hydra is built like a tank and very well supported with software and firmware updates.
Remember, there are 40 year old Casios out there fetching a king's ransom these days.
Gary
What's the build quality like?
I ask because...
I happen to own an ASM Hydrasynth which is a subsidiary of Medeli, but distinct nonetheless, and the Hydra is built like a tank and very well supported with software and firmware updates.
Remember, there are 40 year old Casios out there fetching a king's ransom these days.
Gary
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I really don’t understand Polo, you seem to be very unhappy with your keyboard so why not just send it back while you can?
If you’re going to buy the PA700 I may be able to find some great sounds and styles that I’ll be happy to send you.
The PA series that I’ve owned were great, I just happen to like the Yamahas better.
A friend of mine used to own a large music store in Shreveport, La, ( not far from where we lived) he collected, restored, and sold old Hammonds and player pianos. I could never afford an old B, C or A but he didn’t mind me coming in there and jamming on them. Two 122’s and the room was rocking! I always wanted an old Panhead and a vintage B, maybe in another life!
Well, as I stated, I got it brand new for 15% off - so it came to $595...
Although I am not very happy with the voices/sounds - the build quality seems to be very good.
And since Timur is putting together an AKX10 Pack - that should go some way toward alleviating the bad voices/sounds that come in it.
So... here's hoping it lasts!
At least until Yamaha comes out with their new line - which, if they follow their previous years schedules, should be quite soon.
The build quality is surprisingly pretty good...What's the build quality like?
I ask because...
I happen to own an ASM Hydrasynth which is a subsidiary of Medeli, but distinct nonetheless, and the Hydra is built like a tank and very well supported with software and firmware updates.
Remember, there are 40 year old Casios out there fetching a king's ransom these days.
Gary
happyrat1
Destroyer of Eardrums!!!
Thanks. That's somewhat reassuring,
Gary
Gary
I had a key broken on my Medeli AKX10 two years ago contacted medeli. They sent me a shipping label to send to LA, I live in michigan. they replaced the key and shipping with no charge. more recntly after owning the keyboard for three years the usb "a" quit working. they gave me the address to ship to LA and said service would be $99 an hour. shipping thru usp would be $225 to send it and I am assuming $225 to return it. I feel really sad because up until now I really loved this keyboard. And might I say I have owned several Ymahas
New replies to old threads are always a little disorienting, but: Gary's right, Ashun Sound Machines is owned by Medeli! Medeli itself was founded in 1983 (including a bunch of Ex Tom Lee HK staff!); but we stopped carrying them 15 years ago due to difficulty in obtaining warranty service (we drop any company that can't provide warranty service). They *were* warrantied for a year back in the early 2000's, but no idea what they'd be warrantied for now (if any, as Gary also pointed out). Jeremy See exerts far more influence than I would have expected *shrug*. Is it a bang for the buck instrument? sure, but Yamaha successfully sued them, so caveat emptor.
Not sure where the idea they had anything to do with Yamaha originated, as they don't; however they *did* end up manufacturing a board for Roland (the EX50). It was very confusing, because the sounds in it were clearly the same as an old Yamaha
Not sure where the idea they had anything to do with Yamaha originated, as they don't; however they *did* end up manufacturing a board for Roland (the EX50). It was very confusing, because the sounds in it were clearly the same as an old Yamaha